Order policy

Cancellation & Refund Policy

Last updated: October 22, 2026

Important: submitting a request does not create a charge. If you pay by card, your card is authorized (a temporary hold for the estimated food total) when you submit the request and is charged only when we confirm your order.

Unconfirmed requests

You may cancel a request we have not confirmed yet at any time, without charge, from your order page or by contacting us. Any card hold is released immediately; when your bank shows it disappearing depends on the bank. If we cannot accept your request, we release the hold and you are not charged.

Confirmed orders

When we confirm an order we send you its final total and charge it to the card you authorized (or you pay in cash at delivery or pickup). The confirmation states any cancellation deadline and any amounts that cannot be refunded because ingredients, staffing, rentals or delivery were already committed. To cancel a confirmed order, use “Need to cancel?” on your order page or contact us; we review each request and refund according to those terms, to the original payment method.

Changes

Date, time, quantity, menu, address, and service changes are subject to availability and may change pricing or require a new confirmation.

Business cancellation or service failure

If the business cancels and cannot provide an agreed replacement, amounts paid for undelivered items or services will be refunded to the original payment method, subject to applicable law and the confirmed quote.

Refund timing

Approved refunds are submitted promptly, but the payment provider or financial institution controls when funds appear. Processing fees may be nonrefundable only when disclosed and permitted by law.